GRIEVANCE REDRESSAL POLICY
MahaBachatGat Consultancy Portal
Portal: consultancy.mahabachatgat.in
Document Version: 1.0
Effective Date: [02/07/2026]
1. Purpose
The MahaBachatGat Consultancy Portal (“Portal”) is committed to providing a transparent, fair and responsive mechanism for addressing grievances relating to the operation and use of the Portal.
This Grievance Redressal Policy establishes the framework for submitting, reviewing and resolving complaints concerning Portal services, user conduct and compliance with Portal policies.
The objective of this Policy is to promote accountability, user confidence and continuous improvement while ensuring fair treatment of all parties.
2. Scope
This Policy applies to grievances raised by:
• Registered Consultants
• Service Buyers
• Visitors
• Government Authorities
• Regulatory Bodies
• Educational Institutions
• NGOs
• Other Portal Users
This Policy shall be read together with the Portal’s:
• Terms & Conditions
• Consultant Policy
• Service Buyer Policy
• Privacy Policy
• Disclaimer
• Acceptable Use Policy
• Code of Ethics & Professional Conduct
• Intellectual Property Policy
• Other applicable Portal policies.
3. Matters Covered
The Portal may consider grievances relating to:
• Incorrect or misleading Consultant profile information.
• Violation of Portal policies.
• Misuse of the Portal.
• Fake or fraudulent profiles.
• Impersonation.
• Copyright or intellectual property complaints.
• Abuse of communication facilities.
• Spam or unsolicited communications.
• Inappropriate or offensive content.
• Privacy-related concerns.
• Technical issues affecting Portal functionality.
• Registration-related issues.
• Platform Registration Fee payment issues.
• Account suspension or listing removal.
• Policy compliance matters.
4. Matters Outside the Scope of the Portal
Since the Consultancy Portal functions only as a technology platform facilitating professional discovery and communication, it does not ordinarily investigate or adjudicate disputes relating to:
• consultancy fees;
• consultancy agreements;
• project execution;
• quality of consultancy services;
• commercial negotiations;
• contractual obligations;
• consultancy deliverables;
• project delays;
• project outcomes;
• tax disputes between Consultants and Service Buyers;
• intellectual property ownership arising from consultancy assignments;
• payments made directly between Consultants and Service Buyers.
Such matters should be resolved directly between the Consultant and the Service Buyer or through appropriate legal or dispute resolution mechanisms.
5. Submission of Grievances
A grievance may be submitted by email or through any grievance submission facility made available on the Portal.
The complainant should provide sufficient information to enable proper review, including:
• full name;
• registered email address (if applicable);
• mobile number;
• Consultant or Service Buyer details (where relevant);
• description of the grievance;
• relevant dates;
• supporting documents or screenshots;
• any other information reasonably necessary for review.
Incomplete complaints may require additional clarification before processing.
6. Grievance Review Process
Upon receipt of a grievance, the Portal may:
• acknowledge receipt;
• review the complaint;
• seek additional information;
• communicate with the concerned user;
• examine available records;
• determine whether the matter falls within the Portal’s jurisdiction.
Where necessary, the Portal may request supporting documents from the parties involved.
7. Resolution Measures
Depending upon the nature of the grievance, the Portal may take one or more of the following actions:
• provide clarification or guidance;
• request correction of inaccurate information;
• remove or modify content;
• temporarily restrict access;
• suspend listings;
• suspend or terminate user accounts;
• reject fraudulent registrations;
• refer matters to appropriate authorities where legally required;
• take any other administrative action considered appropriate under Portal policies.
The Portal shall determine the appropriate course of action based on the facts and applicable policies.
8. Timeframes
The Portal will endeavor to process grievances within reasonable timelines.
Indicative timelines are:
• Acknowledgement of grievance: within 3 business days.
• Preliminary review: within 7 business days.
• Resolution or communication of status: ordinarily within 30 days, depending on the complexity of the matter.
These timelines are indicative and may vary where additional investigation or information is required.
9. Good Faith Complaints
Users are encouraged to submit grievances honestly and in good faith.
Knowingly submitting false, frivolous, malicious or misleading complaints may itself constitute a violation of Portal policies and may result in appropriate administrative action.
10. Privacy of Grievance Information
Information submitted as part of a grievance will be handled with appropriate confidentiality and used solely for the purpose of reviewing and resolving the complaint, subject to applicable law.
The Portal may disclose relevant information where necessary to:
• investigate the grievance;
• comply with legal obligations;
• protect the rights of affected parties;
• cooperate with competent authorities.
11. Appeals
Where a user believes that an administrative action has been taken in error, the user may submit a written request for reconsideration with additional supporting information.
The Portal may review the request and communicate its decision after considering the available information.
The Portal’s decision following such review shall ordinarily be final for the purposes of Portal administration, without prejudice to any legal rights available under applicable law.
12. Limitation of the Portal’s Role
The Portal acts as an independent technology platform facilitating connections between Consultants and Service Buyers.
The Portal does not function as:
• an arbitrator;
• a court;
• a consumer dispute authority;
• a regulator;
• a professional disciplinary body.
Accordingly, the Portal’s grievance process is limited to matters concerning the operation, administration and policy compliance of the Portal.
13. Cooperation with Authorities
The Portal may cooperate with law enforcement agencies, courts, regulatory authorities or other competent governmental bodies where required by applicable law or lawful directions.
14. Policy Amendments
This Grievance Redressal Policy may be revised periodically to reflect changes in applicable laws, operational practices or regulatory requirements.
The latest version published on the Portal shall supersede all previous versions.
Continued use of the Portal constitutes acceptance of the revised Policy.
15. Grievance Officer
For the purposes of this Policy, users may contact the designated Grievance Officer.
Grievance Officer
MahaBachatGat Consultancy Portal
Website: consultancy.mahabachatgat.in
Email: admin@consultancy.mahabachatgat.in
Phone: +91 7588203070
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
The Portal may designate or replace the Grievance Officer from time to time by updating the information published on the Portal.
16. Contact Information
For grievances or policy-related queries, please contact:
MahaBachatGat Consultancy Portal
Website: consultancy.mahabachatgat.in
Email: admin@consultancy.mahabachatgat.in
Phone: +91 7588203070